Lucidya

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Lucidya
Company typePrivate
IndustryCustomer experience management (CXM)
FoundedAugust 18, 2016; 8 years ago (2016-08-18)
FoundersAbdullah Asiri, Hatem Kameli, Mohamed Milyani, Zuhair Khayyat
HeadquartersRiyadh, Saudi Arabia
Number of locations
2
Area served
GCC region (11 countries)
Key people
Abdullah Asiri (CEO)
Websitelucidya.com

Lucidya is a unified customer experience management (CXM) platform that uses artificial intelligence to provide real-time insights and interactions for organizations.[1] Founded on August 18, 2016, in Jeddah, Saudi Arabia, the company focuses on serving enterprises, governments, and SMEs in the Arab world.

History

Lucidya was founded in 2016 by Abdullah Asiri, Hatem Kameli, Mohamed Milyani, and Zuhair Khayyat.[2][3][4] In 2017, the company launched its first AI-powered product for Twitter listening. This was followed by the introduction of a social listening platform in 2018.[5] In 2019, Lucidya was listed among the Arab startups shaping the Fourth Industrial Revolution on the World Economic Forum.[6] That same year, it became the first venture capital-backed AI company in the MENA region.[7][8] Lucidya secured $1.1 million in seed funding in January 2019 from investors such as VentureSouq, SEEDRA Ventures, and the Saudi Venture Capital Company.[9][10] In January 2022, the company raised $6 million in a Series A funding round led by Rua Growth Fund, with participation from M.A.L Ventures and AlRashed Group.[11][12][13] In 2021, the company introduced the Lucidya CXM platform. The following year, Lucidya launched two new products: Profiles, an AI-powered customer data platform, and Survey, a feedback analysis tool.[14] In 2023, Lucidya unveiled Luci, an AI-powered virtual analyst designed to provide insights and recommendations based on customer interactions.[15][16] In 2024, the company introduced OmniServe, a platform for managing brand interactions. Lucidya also became the first private Saudi AI company to adopt a four-day workweek.[17][18]

Overview

Lucidya offers a unified CXM platform that integrates various tools for managing customer experiences. The platform uses artificial intelligence to provide real-time insights and engagement for organizations.[19][20] Lucidya serves enterprises, governments, and SMEs in 11 countries in the Arab world, primarily focusing on customers in Saudi Arabia and the GCC region.[21] Features include Arabic language analysis (the platform provides sentiment analysis with 92% accuracy across 15 Arabic dialects); real-time engagement (tools for identifying, reaching, and engaging customers in real-time); AI-driven insights (deep analytics for optimizing customer experiences and reducing operational costs); privacy compliance (adhering to global and regional data privacy regulations, including GDPR, SOC2, and Saudi Arabia's PDPL).[22][23]

Operations

Lucidya's headquarters are in Riyadh, Saudi Arabia, with an additional office in Jeddah.[24][25] The company employs over 150 people.[26] The company adopted a four-day workweek.[27][28][29] Abdullah Asiri is founder and CEO of the company and Zuhair Khayyat is co-founder and CTO.[30][31] Lucidya secured $1.1 million in seed funding in January 2019 from investors such as VentureSouq, SEEDRA Ventures, and the Saudi Venture Capital Company.[32][33] In January 2022, the company raised $6 million in a Series A funding round led by Rua Growth Fund, with participation from M.A.L Ventures and AlRashed Group.[34][35][36] Lucidya has earned several accolades, including the Great Place to Work Certification (2023),[37] LinkedIn's #1 Saudi Startup (2023),[38] G2 High Performer (2021, 2022, 2023),[39] G2 Leader (2023),[40] Capterra's Best Ease of Use (2021), and Crozdesk Quality Choice, Trusted Vendor, and Happiest Users (2023).[41]

References

  1. ↑ "Saudi Arabia Customer Experience Management Market Size". www.fortunebusinessinsights.com. Retrieved 2025-01-24.
  2. ↑ "Saudischer Gründerwettbewerb: Start-ups und eine Prinzessin". Der Spiegel (in Deutsch). 2018-04-12. ISSN 2195-1349. Retrieved 2025-01-24.
  3. ↑ "Saudi Arabia's Lucidya raises $6 million in second funding round". Wamda. Retrieved 2025-01-24.
  4. ↑ Paracha, Zubair Naeem (2019-01-24). "Saudi-based Lucidya raises ~$1.1 million in Series A for its Arabic-focused social media monitoring and analytics tool". MENAbytes. Retrieved 2025-01-24.
  5. ↑ "Die lebendige Start-up-Szene in Saudi-Arabien - WELT". DIE WELT (in Deutsch). Retrieved 2025-01-24.
  6. ↑ "Meet the 100 Arab start-ups shaping the Fourth Industrial Revolution". widgets.weforum.org. Retrieved 2025-01-24.
  7. ↑ "Abdullah Asiri". MBSC - كليه الامير محمد بن سلمان (in العربية). Retrieved 2025-01-24.
  8. ↑ Sharma, Alkesh. "Saudi technology start-up Lucidya raises $6m to fund expansion". The National. Retrieved 2025-01-24.
  9. ↑ Paracha, Zubair Naeem (2019-01-24). "Saudi-based Lucidya raises ~$1.1 million in Series A for its Arabic-focused social media monitoring and analytics tool". MENAbytes. Retrieved 2025-01-24.
  10. ↑ MGZN, Startup (2019-01-24). "Lucidya – Saudi's AI-powered social media monitoring platform closes a Series A round worth SAR 4 million – Startup MGZN". Retrieved 2025-01-24.
  11. ↑ "Saudi Arabia's Lucidya raises $6 million in second funding round". Wamda. Retrieved 2025-01-24.
  12. ↑ Leon, Pamella de (2022-01-26). "Saudi Tech Startup Lucidya Raises US$6 Million To Fund Its Expansion Across The MENA Region". Entrepreneur. Retrieved 2025-01-24.
  13. ↑ Hussain, Amani (2022-01-17). "Lucidya السعودية تجمع ٦ مليون دولار في جولة التمويل الثانية". واية عربي (in العربية). Retrieved 2025-01-24.
  14. ↑ Malin, Carrington (2024-11-09). "Building a world-class AI-powered CXM platform". www.middleeastainews.com. Retrieved 2025-01-24.
  15. ↑ التحرير, فريق (2023-04-19). "لوسيديا تطلق منتجها لوسي المطور بالربط مع ChatGPT". جولة (in العربية). Retrieved 2025-01-24.
  16. ↑ Malin, Carrington (2024-11-09). "Building a world-class AI-powered CXM platform". www.middleeastainews.com. Retrieved 2025-01-24.
  17. ↑ Amir, Khitam Al (2024-09-08). "Saudi Arabia: Company introduces Kingdom's four-day work week". Gulf News: Latest UAE news, Dubai news, Business, travel news, Dubai Gold rate, prayer time, cinema. Retrieved 2025-01-24.
  18. ↑ "Saudi AI company implements 4-day working week". Arab News. 2024-09-11. Retrieved 2025-01-24.
  19. ↑ Koelbl, Susanne (2018-04-12). "Berlin: Saudi-arabische Start-ups wollen expandieren". Der Spiegel (in Deutsch). ISSN 2195-1349. Retrieved 2025-02-03.
  20. ↑ "Labayh, Lucidya make successful start-up pitch". Saudigazette. 2018-03-23. Retrieved 2025-02-03.
  21. ↑ "Lucidya, une entreprise saoudienne spécialisée dans l'IA adopte la semaine de travail de quatre jours | Arab News FR". www.arabnews.fr (in français). 2024-09-12. Retrieved 2025-02-03.
  22. ↑ "Lucidya CXM". appfoundry.genesys.com. Retrieved 2025-02-03.
  23. ↑ "Lucidya: AI Content Generation | What AI Can Do Today". whataicandotoday.com. Retrieved 2025-02-03.
  24. ↑ www.ETHRWorld.com. "Saudi firm Lucidya implements four-day work week, becomes the first mover - ETHRWorldEMEA". ETHRWorld.com. Retrieved 2025-02-03.
  25. ↑ "عبد الله عسيري: المصادفة قادتني إلى ريادة الأعمال وتأسيس شركات ناشئة | الرجل". www.arrajol.com (in العربية). 2019-06-15. Retrieved 2025-02-03.
  26. ↑ "Lucidya, une entreprise saoudienne spécialisée dans l'IA adopte la semaine de travail de quatre jours | Arab News FR". www.arabnews.fr (in français). 2024-09-12. Retrieved 2025-02-03.
  27. ↑ www.ETHRWorld.com. "Saudi firm Lucidya implements four-day work week, becomes the first mover - ETHRWorldEMEA". ETHRWorld.com. Retrieved 2025-02-03.
  28. ↑ Fatima, Sakina (2024-09-12). "In a first, company in Saudi Arabia implements 4-day work week". The Siasat Daily. Retrieved 2025-02-03.
  29. ↑ "Saudi Arabia company pioneers 4-day workweek". Dhaka Tribune. Retrieved 2025-02-03.
  30. ↑ "Die lebendige Start-up-Szene in Saudi-Arabien - WELT". DIE WELT (in Deutsch). Retrieved 2025-02-03.
  31. ↑ "Innovating through tech in the GCC". Economist Impact - Perspectives. Retrieved 2025-02-03.
  32. ↑ Paracha, Zubair Naeem (2019-01-16). "Saudi-based Lucidya raises ~$1.1 million in Series A for its Arabic-focused social media monitoring and analytics tool". MENAbytes. Retrieved 2025-02-03.
  33. ↑ MGZN, Startup (2019-01-16). "Lucidya – Saudi's AI-powered social media monitoring platform closes a Series A round worth SAR 4 million – Startup MGZN". Retrieved 2025-02-03.
  34. ↑ "Saudi Arabia's Lucidya raises $6 million in second funding round". Wamda. Retrieved 2025-02-03.
  35. ↑ Leon, Pamella de (2022-01-26). "Saudi Tech Startup Lucidya Raises US$6 Million To Fund Its Expansion Across The MENA Region". Entrepreneur. Retrieved 2025-02-03.
  36. ↑ Hussain, Amani (2022-01-17). "Lucidya السعودية تجمع ٦ مليون دولار في جولة التمويل الثانية". واية عربي (in العربية). Retrieved 2025-02-03.
  37. ↑ Fatima, Sakina (2023-03-21). "These are the best places to work in Saudi Arabia in 2023". The Siasat Daily. Retrieved 2025-02-03.
  38. ↑ سبق (2023-09-27). ""لوسيديا" في المركز الأول وتتصدر قائمة أفضل 10 شركات ناشئة في المملكة". صحيفة سبق الالكترونية (in العربية). Retrieved 2025-02-03.
  39. ↑ "The G2 on Lucidya - Social Media Analytics". G2. Archived from the original on 2023-03-27. Retrieved 2025-02-03.
  40. ↑ التحرير, فريق (2021-09-08). "لوسيديا تتصدر قائمة أدوات رصد مواقع التواصل في الشرق الأوسط وشمال أفريقيا". جولة (in العربية). Retrieved 2025-02-03.
  41. ↑ Ltd, Crozdesk (2025-02-03). "Lucidya | Software Reviews & Alternatives". crozdesk.com. Retrieved 2025-02-03.
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